Training: Lead high-stakeholder discussions

Ref. TEAM-DIS

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Duration:

2

days

Exam:

Not certifying

Level:

Fundamental

Funding:

Temptraining

ITTA | Trainings | Soft Skills | Team and People Management | Lead high-stakeholder discussions

Description

Studies suggest that an organisation’s performance hang on how individuals deal with crucial conversations. Close to 80% of the projects that require cross-functional cooperation cost more than expected, produce less than hoped for and run over budget – companies with employees skilled at difficult conversations, substantially increase trust and reduce costs – the key to real change lies not in implementing a new process but in getting people to use the right skills.

This two-day training is a tool for handling conversations when stakes are high, opinions vary and emotions run strong.

Participant profiles

Managers in needs to deal with crucial conversation
Project managers

Objectives

Talk openly about high stakes topics
Skilfully address emotionally and politically risky issues
Acquire high-leverage skills to dialogue,
Express delicate feedback and at the same time building on relationships
Stay focus when facing different opinions and strong emotions
Take charge of your emotions to stay in dialogue
Be able to share your view even when ideas are controversial and unpopular

Prerequisites

No prerequisites

Course content

Dialogue
- To get all relevant information from yourself and others and make it safe for everyone to open up
Focus on what you really want
- Get yourself right – work on yourself
- Choose the right approach
Know what to observe
- Watch the content along with the conditions
- Notice when the conversation starts turning unhealthy
- Catch the problem before it becomes too severe
- Make it safe to talk
- Create the conditions of safety: mutual purpose and mutual respect
Take charge of your emotions to stay in dialogue
- Retrace your path
- Identify the emotions behind your conclusion
Speak persuasively not abrasively
- Share the facts
- Explain your conclusion
- Ask others to share both their facts and conclusion
Explore others’ path
- Be ready to listen – be sincere, curious and patient
- Use inquiry skills to explore others perspectives
Turn the conversation into action and results
- Agree on what you are going to do
- Make it clear on how decision will be made
- Make assignments – Set deadlines – Follow-up

Documentation

Digital courseware included

Lab / Exercises

Active and experiential learning methods with role plays and practical exercises to contextualise learning and make it relevant to their job
Combination of group work and individual reflexion to raise self-awareness
Models and techniques to help people get the most of this learning experience
Personalised feedback

Complementary courses

Temptraining funding

ITTA is a partner of Temptraining, the continuing education fund for temporary workers. This training fund can subsidize continuing education for anyone who works for an employer subject to the Collective Work Agreement (CCT) Rental of services.