Training: Mastering the signs of non-verbal communication

Ref. COM-NONV

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Duration:

0.5

day

Exam:

Not certifying

Level:

Fundamental

Funding:

Temptraining

ITTA | Trainings | Soft Skills | Written communication | Mastering the signs of non-verbal communication

Description

We cannot not communicate. When what we say does not correspond to the way we say it, this discrepancy alerts us, sows doubt and breaks the dialogue. How do we identify these gaps and get communication back on track?

Participant profiles

Anyone curious about how they communicate with others
Anyone in need / wishing to improve their communication skills

Objectives

Integrate verbal and non-verbal communication clues
Identify off-beat gestures or attitudes
Question to engage communication

Prerequisites

No prerequisites

Course content

Non-verbal communication
- The importance of non-verbal communication and paralangulation
- Proxemia, parasitic gestures and eye movements
Questioning
- Searching for basic information
- Re-launching the dialogue
- Putting it into practice

Documentation

Digital courseware included

Complementary courses

Temptraining funding

ITTA is a partner of Temptraining, the continuing education fund for temporary workers. This training fund can subsidize continuing education for anyone who works for an employer subject to the Collective Work Agreement (CCT) Rental of services.