Training: ITIL® 4 Strategist – Direct, Plan and Improve

Ref. ITIL4-05

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Duration:

3

days

Exam:

Included

Level:

Intermediate

PDUs:

21 PDUs

Funding:

Temptraining

ITTA | Trainings | Management | IT Service Management | ITIL® 4 Strategist – Direct, Plan and Improve

Description

This course provides attendees with practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. It covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage. It provides participants with a practical and strategic method for planning and delivering continual improvement with necessary agility. It covers both practical and strategic elements.

Participant profiles

Individuals continuing of their journey in service management
ITSM managers and aspiring ITSM managers
Managers of all levels involved in shaping direction and strategy or developing a continually improving team
Existing ITIL® qualification holders wishing to develop their knowledge

Objectives

Use practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction
Use practical and strategic method for planning and delivering continual improvement with the necessary agility

Prerequisites

To be ITIL® v4 Foundation certified

Course content

Module 1: Understand the key concepts for Direct, Plan and Improve

Lesson 1: Some definitions
Lesson 2: Understand differences between some concepts
Lesson 3: Understand concepts of Value, Outcomes, Costs and Risks and their relationships

Module 2: Understand the scope of what is to be directed and/or planned, including key principles and methods

Lesson 1: Identify scope of control

Module 3: Understand role of GRC and how to integrate principles and methods into the Service Value System (SVS)

Lesson 1: Understand role of risk and risk management
Lesson 2: Understand how governance impacts DPI
Lesson 3: How to ensure that controls are sufficient, but not excessive

Module 4: Understand and know how to use key principles and methods od continual improvement for all types of improvements

Lesson 1: Use ITIL® continual model to improve the Servive Value System (SVS) or any part of it
Lesson 2: Identify assessment objectives, outputs, requirements and criteria
Lesson 3: Select an appropriate assessment method for a particular situation
Lesson 4: Define and prioritize desired outcomes of an improvement
Lesson 5: Build, justify and advocate a business case
Lesson 6: Conduct improvement reviews and analyse lessons learned
Lesson 7: Embed continual improvement at all levels of the SVS

Module 5: Understand and know how use key principles and methods of Communication and Organizational Change Management in DPI

Lesson 1: Understand nature, scope and potential benefits of organizational change management (OCM)
Lesson 2: Use key principles and methods of communication and OCM
Lesson 3: Establish effective interfaces across the value chain

Module 6: Understand and know how use key principles and methods of measurement and reporting in DPI

Lesson 1: Define indicators and metrics to support objectives

Module 7: Understand and know how to DPI vaéue streams and practices

Lesson 1: Understand differences between value streams and practices and how it impacts DPI
Lesson 2: Select and use appropriate methods and techniques to DPI value streams and practices

Documentation

Accredited courseware
Official “ITIL® 4 Strategist – Direct, Plan and Improve” Axelos publication

Exam

This training prepares to the exam: ITIL® 4 Strategist – Direct, Plan and Improve
This accredited course is mandatory to enable full understanding of the core material

Complementary courses

Temptraining funding

ITTA is a partner of Temptraining, the continuing education fund for temporary workers. This training fund can subsidize continuing education for anyone who works for an employer subject to the Collective Work Agreement (CCT) Rental of services.