ITIL is a set of books listing good practices in information system management. A lack of method can disrupt internal communications, leading to dialogue problems or even an absence of dialogue. It is to respond to these issues that ITIL was implemented in order to transpose and improve the customer-supplier relationship and the concept of service in terms of business processes. All this while relying on good practices, essentially revolving around the sharing of feedback from field experience.
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This 3-day course introduces attendees to the new ITIL® and its holistic view of a Service Value System (SVS), including its principles, dimensions and practices (formally processes and func…
This course covers the ‘core’ service management activities and expands the current scope of ITIL® to cover the ‘creation’ of services. It focuses on the integration of different valu…
This course covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value vi…
This course explores the ways in which digital organizations and digital operating models function in high velocity environments. It will help aspiring organizations, to operate in a similar…
This coursed provides attendees with practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. Ite covers the influenc…
This course focuses on the importance and challenges of creating an appropriate digital strategy to enable the success of businesses and how it can (and should) be integrated to the I…
Du lundi au vendredi, de 8:30 à 18:00.
Monday to Friday, from 8:30 am to 06:00 pm.
