Training: Fundamental Knowledge for a Support Technicien

Ref. FKST
Duration:
5
 days
Exam:
Not certifying
Level:
Fundamental

Description

The Support Technician installs and troubleshoots hardwares and softwares. He guarantees the continuity of the service provided by the IT tools. He can intervene on site or remotely and trains user to good practices. He must respect procedures, methods of intervention, qualitative and quantitative indicators defined through service contracts.

Participant profiles

  • Network technicians
  • Workstation department managers

Objectives

  • Obtain skills needed as support technicien in a Microsoft environment
  • Install and configure different OS
  • Install and configure Web navigation softwares
  • Install and configure Microsoft Windows

Prerequisites

  • Basic knowledge in IT

Course content

Module 1: Functions and Components of a PC
Module 2: Tools and Equipment
Module 3: BIOS: The BIOS feature
Module 4: Installing BIOS / CMOS
Module 5: System Resources
Module 6: Cleaning and Preventive Maintenance
Module 7: Environmental Issues
Module 8: High Voltage Equipment
Module 9: Material Handling and Disposal
Module 10: Static electricity
Module 11: Replaceable Parts
Module 12: IDE Units
Module 13: SCSI Devices
Module 14: Peripherals
Module 15: Troubleshooting and Optimization
Module 16: Processors
Module 17: Memory
Module 18: Architecture
Module 19: Types of printers
Module 20: Printers
Module 21: Laptops
Module 22: Network Concepts
Module 23: Network Cards and Cables
Module 24: Networking Standards
Module 25: Customer Service
Module 26: Introduction to Microsoft Operating Systems
Module 27: Introduction to Windows
Module 28: Installing Windows
Module 29: The Startup Procedure
Module 30: Navigating in Windows
Module 31: Managing Files and Disks
Module 32: Running Applications
Module 33: Configuration
Module 34: Printing
Module 35: Networking the Operating System
Module 36: Windows Me: Windows Media Player
Module 37: Archive and Disk Management
Module 38: Managing Users and Groups
Module 39: Windows Security
Module 40: Remote Management
Module 41: Internet Overview
Module 42: TCP / IP
Module 43: Internet Security

Documentation

Digital courseware included

Lab / Exercises

Lab 1: Open a computer and see whats inside
Lab 2: Tools and Equipment
Lab 3: Access the setup from Keyboard
Lab 4: Installing BIOS / CMOS
Lab 5: System Resources
Lab 6: Cleaning and Preventive Maintenance
Lab 7: Environmental Issues
Lab 8: High Voltage Equipment
Lab 9: Material Handling and Disposal
Lab 10: Static electricity
Lab 11 : Replaceable Parts
Lab 12: IDE Units
Lab 13: SCSI Devices
Lab 14: Peripherals
Lab 15: Troubleshooting and Optimization
Lab 16: Processors
Lab 17: Memory
Lab 18: Architecture
Lab 19: Types of printers
Lab 20: Printers
Lab 21: Laptops
Lab 22: Network Concepts
Lab 23: Network Cards and Cables
Lab 24: Networking Standards
Lab 25: Customer Service
Lab 26: Introduction to Microsoft Operating Systems
Lab 27: Introduction to Windows
Lab 28: Installing Windows
Lab 29: The Startup Procedure
Lab 30: Navigating in Windows
Lab 31: Managing Files and Disks
Lab 32: Running Applications
Lab 33: Configuration
Lab 34: Printing
Lab 35: Networking the Operating System
Lab 36: Windows Me: Windows Media Player
Lab 37: Archive and Disk Management
Lab 38: Managing Users and Groups
Lab 39: Windows Security
Lab 40: Remote Management
Lab 41: Internet Overview
Lab 42: TCP / IP
Lab 43: Internet Security

Complementary courses

Temptraining funding

ITTA is a partner of Temptraining, the continuing education fund for temporary workers. This training fund can subsidize continuing education for anyone who works for an employer subject to the Collective Work Agreement (CCT) Rental of services.
Prix de l'inscription
CHF 3'550.-
Inclus dans ce cours
  • Training provided by an industry expert
  • Digital documentation and materials
  • Achievement badge

lun19Aoû(Aoû 19)09:00ven23(Aoû 23)17:00VirtuelVirtual Etiquettes de sessionFKST

lun19Aoû(Aoû 19)09:00ven23(Aoû 23)17:00Genève, Route des Jeunes 33B, 1227 Carouge Etiquettes de sessionFKST

lun11Nov(Nov 11)09:00ven15(Nov 15)17:00VirtuelVirtual Etiquettes de sessionFKST

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Horaires d’ouverture

Du lundi au vendredi, de 8:30 à 18:00.

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Monday to Friday, from 8:30 am to 06:00 pm.

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