The ISO 20000 Lead Implementer training equips you with the skills needed to implement and maintain an IT Service Management System (ITSMS) compliant with ISO/IEC 20000 standards. Designed for IT professionals, this comprehensive course prepares you to efficiently integrate best practices in IT service management within your organization. You will learn to manage all key phases of implementation, from planning to monitoring, through auditing and continuous improvement.
By taking this course, you will not only develop technical expertise but also prepare to pass the ISO 20000 Lead Implementer certification exam, a benchmark in the industry. Mastering this standard ensures effective IT service management, improving the quality of services offered to both internal and external clients. With this training, you will be ready to face the challenges of service management while optimizing your organization’s performance.
Day 1: Introduction to ISO/IEC 20000 and initiating an ITSMS
Day 2: Planning ITSMS implementation
Day 3: Implementing the ITSMS
Days 4 and 5: Supervision, improvement, and certification audit of the ITSMS
Final half-day
IT service management is essential for ensuring the performance and efficiency of businesses today. The ISO 20000 Lead Implementer training is designed to meet these needs by providing you with the skills necessary to implement and manage an IT Service Management System (ITSMS) in compliance with the ISO/IEC 20000 standard. This globally recognized standard provides a solid framework for ensuring optimized management and continuous improvement of IT services, both internal and external.
The ISO 20000 Lead Implementer certification validates your expertise in implementing and improving IT services within your organization. By obtaining this certification, you ensure your processes meet best practices while optimizing the quality of the services provided. Whether you’re an IT consultant or manager, this training will help you strengthen your IT service management skills and enhance user satisfaction.
This course covers all phases of ITSMS implementation, from initial planning to the final certification audit. You will learn how to design effective processes, define management policies, manage the necessary documentation, and monitor and evaluate IT service performance. Each phase of the project is covered in-depth to ensure a complete understanding of the essential concepts and tools for continuous IT service improvement.
What is the ISO 20000 Lead Implementer certification?
It is a specialized training that equips you with the skills needed to manage and improve IT services according to the ISO 20000 standard.
What are the benefits of this certification?
It allows you to validate your expertise in IT service management and improve service quality within your organization.
Who should take this course?
This course is ideal for IT managers, consultants, internal auditors, and anyone involved in IT service management.
How long does the exam last?
The certification exam lasts 3 hours and tests the knowledge gained during the training.
Monday to Friday
8:30 AM to 6:00 PM
Tel. 058 307 73 00
ITTA
Route des jeunes 35
1227 Carouge, Suisse
Monday to Friday, from 8:30 am to 06:00 pm.
