This three-day course familiarizes participants with the basic concepts of IT service management. They will be able to take the “ISO 20000 Foundation” exam at the end of this course.
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This three-day course familiarizes participants with the basic concepts of IT service management. They will be able to take the “ISO 20000 Foundation” exam at the end of this course.
Lab 1: Explain importance of a good IT Service Management (ITSM)
Lab 2: Identify challenges you may face during ITSM implementation
Lab 3: Review of all processes and their main characteristics

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Monday to Friday
8:30 AM to 6:00 PM
Tel. 058 307 73 00
ITTA
Route des jeunes 35
1227 Carouge, Suisse
Monday to Friday, from 8:30 am to 06:00 pm.