Training: ITIL® 4 Foundation

Ref. ITIL4-01

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Duration:

3

days

Exam:

Included

Level:

Fundamental

PDUs:

21 PDUs

Funding:

Temptraining

ITTA | Trainings | Management | IT Service Management | ITIL® 4 Foundation

Description

This course introduces attendees to the new ITIL® and its holistic view of a Service Value System (SVS), including its principles, dimensions and practices (formally processes and functions) in order to effectively provide value to the business.

Participant profiles

All professionals who need to manage services through the new Service Value System (SVS) proposed be ITIL®
Any people who wish to formalize their experience in service management or to compare it with proposed ITIL® principles, dimensions, and practices
Anyone already using ITIL® and who want to understand the huge add-ons proposed by the new version

Objectives

Understand the key concepts of service management
Understand how ITIL guiding principles can help an organization
Understand the 4 dimensions of service management
Know the purpose and key terms of 18 ITIL® practices
Understand the 7 ITIL® practices

Prerequisites

No prerequisites

Course content

Module 1: Understand the key concepts of service management

Lesson 1: Some definitions
Lesson 2: Key concepts of creating value
Lesson 3: Key concepts of service relationships

Module 2: Understand how ITIL® guiding principles can help an organization to adopt and adapt service management

Lesson 1: Describe nature, usage and interaction of guiding principles
Lesson 2: Explain usage of guiding principles

Module 3: Understand the 4 dimensions of service management

Lesson 1: Describe the 4 dimensions of service management

Module 4: Understand the purpose and components of ITIL® Service Value System (SVS)

Lesson 1: Describe the ITIL® Service Value System

Module 5: Understand activities of the Service Value Chain and their interconnections

Lesson 1: Describe interconnected nature of the Servive Value Chain and how this supports value streams

Module 6: Know the purpose and key terms of 18 ITIL® practices

Lesson 1: Recall purpose of some ITIL®practices
Lesson 2: Recall definitions

Module 7: Understand the 7 ITIL® practices

Lesson 1: Explain some practives in detail

Documentation

Official courseware ITIL® 4 Foundation

Exam

This course prepares to the ITIL® 4 Foundation exam included in the course price.

Duration: 1hour
40 multiple-choice questions
Passing score 65%

It also delivers 14 PDUs for PMP® credential holders.

Complementary courses

Temptraining funding

ITTA is a partner of Temptraining, the continuing education fund for temporary workers. This training fund can subsidize continuing education for anyone who works for an employer subject to the Collective Work Agreement (CCT) Rental of services.