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Terms and conditions

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General Conditions of sale

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Privacy Policy

Copyright & Trademarks

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Terms & Conditions

ITTA & are trademarks of the company:

Route des Jeunes 33 bis – Entrée B – 1227 Carouge
IDE. CHE-110.155.917 – Code TVA. CHE-110.155.917 TVA

Tel. +41 58 307 73 00

© Copyright 2023 – All contents, especially texts, pictures and graphics are protected by copyright. All rights of reproduction, publication, edition and translation are reserved, IT Training Academy SA.

Terms and conditions

General Conditions of sale

1. Field of application These general conditions apply to all courses given by ITTA (IT TRAINING ACADEMY SA) in its own premises or on an external site, subject to certain categories of courses subject to specific provisions (see below under “Special conditions”).

These general terms and conditions also apply to the Special Conditions, unless the latter expressly derogate therefrom.

The parties to the course contract are the natural or legal person who signs the order or registration (hereinafter: the Client), on the one hand, and the IT TRAINING ACADEMY SA company on the other hand (hereinafter after: ITTA).

The sale of training and services by ITTA to a customer is subject to these terms and conditions regardless of any other terms and conditions contained in any purchase order, document or other communication from the Customer.

This Agreement may be amended only in writing and signed by authorized representatives of ITTA and the Customer. The person who actually follows a course is a “Participant”.

If the Client is not the Participant, it is the first to ensure that the second complies with the terms and conditions of the training provided by ITTA.

2. Course offers The ITTA (IT Training Academy Ltd.) .net website is the official support for standard offers including catalog courses and certifications, job-training courses (day or evening), distance learning courses in Virtual classroom and e-learning courses.

All offers (online or printed) provided by ITTA are indicative and may be changed at any time without notice, without warranty and subject to errors or omissions.

3. Order and registration – Any order or registration is subject to ITTA’s acceptance. Any contract between the Customer and ITTA is concluded following the written acceptance of ITTA or the execution of the Customer’s order and will be governed by this Agreement. Only documents signed between ITTA and the Client form part of the contract. Les inscriptions sont considérées comme valides dès lors qu’ITTA envoie un Email de Confirmation. Cela s’applique à tout type de demande, qu’elle ait été faite par courrier, email ou sur le site Les offres spécifiques « sur mesure », document papier ou courrier électronique, sont valables 30 jours, sauf indication contraire. Tous les prix sont indiqués en francs suisses (CHF).

By registering, the Customer acknowledges having taken knowledge of the required level, general conditions and, if applicable, special conditions for the chosen course.

  1. a. Registrations must be made by post, email or via the website.
  2. b. A Confirmation Email is sent to the Customer.
  3. c. A personal invitation is sent to the Participant (s).
  4. d. An invoice is sent to the debtor with the mention of the payment period.

Registrations become effective when ITTA receives payment within the time specified on the invoice, regardless of whether it is a one-time payment or installment payment. The late payment of a single payment or the first installment of a installment payment will lead to the automatic cancellation of the registration.

4. Course prices – The price of each course is indicated in the related description published on our website. The prize includes the transfer of skills, the course material and / or the bibliography described in each course description, the note-taking equipment, the use of the computer systems, the WLAN and the snacks (coffee, water, biscuits …). Travel, accommodation and meal expenses are the responsibility of the client.

Payment by credit card (CHF) is possible online. Cash payment (CHF) is possible through the ITTA Secretariat. The Customer undertakes to pay the full price of the services, regardless of the method of payment chosen (single or phased), even if it interrupts his training, respectively that of his Participant.

5. Value added tax (VAT) – In principle, all prices are exclusive of value added tax. The legal value added tax is charged extra for all services and training. Services provided abroad are subject to the applicable provisions of the country. Prices quoted may be changed at any time and without special notice. In order to avoid any misinterpretation of the VAT application provisions, all the services invoiced by ITTA will be increased by VAT, except for training services to customers who can not recover VAT.

6. Cancellation – Report – If a Client, or a Participant, cancels or postpones his registration in writing, no later than 21 calendar days before the start of the course, he is released from payment of the balance of the training price.

If a cancellation occurs after this time, the following costs will be charged:

  1. Less than 21 calendar days before the start of the course: 25% of the price of the course;
  2. Less than 14 calendar days before the start of the course: 50% of the price of the training;
  3. Less than 7 working days before the start of the course: 100% of the price of the course;
  4. Absence of the course: 100% of the price of the training.

Any absence (illness, military service, professional imperative or other) or termination of the course without reasoned justification, does not entitle to any reduction or refund of the price of the course. Cases of force majeure, duly substantiated in writing and certified by documentary evidence, remain reserved. In the presence of just cause (long illness / accident), ITTA may, at its discretion, offer to continue the training by taking another course. The cancellation and postponement of the registration require the written form and receive legal validity only in case of written confirmation by ITTA. A Client may propose another substitute Participant to attend the scheduled course, provided that it is for the entire course at no extra charge. For courses that are the subject of a prior assessment, this replacement is subordinated to the positive result of this evaluation of the new Participant. ITTA reserves the right to cancel training in case of force majeure. In this case, ITTA will replace the canceled session without any fees.

7. Course location The classes take place in our premises:

  1. In Geneva, sis Route des Jeunes 33bis – Entrance B, 1227 Geneva
  2. In Lausanne, sis Avenue Mon Repos 24, 1005 Lausanne or Route des côtes-de-Montbenon 16, 1003 Lausanne

Only the invitation received by the participant definitely confirms the place of the training. Trainings can be organized on the premises of the Clients, insofar as the minimum equipment required is available. The customer agrees to provide the complete equipment and facilities necessary for the training. In all cases, ITTA reserves the right not to deliver a service to the Customer if the appropriate pedagogical and technical conditions are not met.The complete or partial installation and / or configuration of the computers may be assumed by ITTA and constitute a separate service provision which must be the subject of a specific agreement.

8. Trainers – ITTA is committed to providing a trainer with the necessary skills throughout the course. ITTA reserves the right to make temporary changes or replacements when necessary, which does not entitle the Customer or the Participant to dispute its commitment to attend and pay for the course. ITTA can assign a third party who is not his employee to be a trainer.

9. Course materials – The course support documents (printed or digital), where they exist, are billed separately. For most courses, these documents are included in the price of the course; the specific conditions of the course expressly state this. Course materials provided to Participants are for personal use only and remain the intellectual property of ITTA, or the publisher, respectively. Any breach of intellectual property is the responsibility of the Client / Participant.

10. Evaluation Form – As part of its ongoing quest for quality improvement and the ISO 9001 standard, IT Training Academy SA asks each Participant to complete an evaluation form for the course and the trainer. Any claim of a participant on the quality of the course that is not described on this form could not be the subject of a claim post training.

11. Certificate An end-of-course certificate is issued on request to any Participant whose attendance is sufficient.

12. Certifications – Certifications are issued by the course editors, respectively software or systems (eg Microsoft, Cisco, VMware, etc.) after examinations passed in the ITTA authorized VUE, PeopleCert, CertiPort and ECDL. Unless otherwise stated in writing, the cost of the tests is the responsibility of the Client or the Participant and must be paid in full before the exam.

13. Schedule

The ITTA Secretariat is open:

  1. Monday to Friday from 8:30 to 18:00 (Excluding holidays of the Canton of Geneva)

Unless otherwise indicated, day courses last 6 hours:

  1. 09:00 to 12:00 and 13:30 to 16:30

Unless otherwise indicated, evening classes last 3 hours:

  1. From 18:00 to 21:00

14. Attendance, absences – The Participant undertakes to assiduously attend all classes, to participate actively and to be punctual. He is obliged to inform ITTA immediately or directly the trainer in case of major impediment. When the Client is not a Course Participant himself, he obtains from his / her Participant / s the commitments described in the paragraph above. Insufficient attendance may deprive the Participant of the final certification (see Ch. 11)

15. Commitment to success Course participants who fulfill the prerequisites and who have not achieved the objectives set and published have the opportunity to register for free at the same course of one of the following guaranteed sessions, as long as it is not complete.

16. Rules of procedure – If the Client is not the Participant, he / she must ensure that the Participant complies with the points listed in the rules of procedure. ITTA reserves the right to exclude Participants in case of violation of the rules listed in this regulation. In this case, the entire price of the training remains due by the Participant.

17. Virus prevention and liability – ITTA makes every effort to keep its computers free of viruses but can not give any absolute guarantee on this subject. Should Participants copy and remove files from these computers, ITTA assumes no liability for any direct or indirect damage caused by viruses. Participants are strictly forbidden to bring data carriers that could introduce a virus into ITTA computers. The Customer is jointly responsible for any damage related to the introduction of a virus by his Participant.

18. Modification and validity of conditions – The specific conditions of a contract or registration take precedence over the general conditions and the special conditions; these prevail over the general conditions. In case of doubt or contradiction, it is the contract or registration that is authentic. ITTA reserves the right to modify at any time and without notice the present general conditions and the special conditions which are available on its site as well as the price and the contents of the proposed trainings. Current registrations and signed contracts remain unchanged.

19. Competition – The client and ITTA undertake not to hire staff working for the other party. In particular, the client undertakes not to poach the lecturers and trainers, the course managers during initial and continuing training courses organized by him.

20. Insurance – ITTA is insured in civil liability as a private school for bodily injury and property damage caused to third parties. From this point of view, the Participants are not third parties and they must be individually insured against accidents.

21. Responsibility – The Client and the Participant are jointly and severally liable for any damage caused by the Participant. ITTA can not be held responsible for information or opinions expressed during a training course or course material. The opinions expressed are those of the various trainers and authors and not necessarily those of ITTA.

22. Jurisdiction and applicable law – All legal relationships with ITTA are subject exclusively to Swiss law. Jurisdiction is in Geneva.


23. In classroom courses – All courses communicated on our website take place as far as possible. If the number of participants is too low, ITTA warns you well enough in advance. In this case, the course may exceptionally take place, subject to an increase in the financial contribution or a reduction in the duration of the course, when this is reasonable, and subject to the agreement of the participants. ITTA reserves the right to cancel the course up to 5 business days before it is held and will propose a suitable alternative (postponement of registration for example). If ITTA is forced to permanently cancel a course without being able to re-schedule it, the registration fees already paid will be refunded in full.

24. Tailor made course Courses organized for “tailor-made” companies are the subject of specific offers whose detailed conditions prevail over the general conditions.

Privacy Policies

General Conditions of sale

ITTA is committed to respecting and protecting the privacy of all individuals that it interacts with. As part of our commitment, we have set out in these Global Privacy Principles our approach to how we handle your personal information, being any information that we obtain, process or control that relates to you.

We developed these principles in recognition of the differing legal standards that apply to data protection and privacy in all the markets and territories in which we do business. At the core of our principles are the ideas of proportionality and compliance with all applicable laws.

  1. Our Privacy Principles
  2. Marketing Privacy Statement
  3. Recruitment Candidate Privacy Statement
  4. Cookie Policy

Our Privacy Principles

1. Notice – We will have transparent policies with regard to the processing of your personal information. We will notify you as to how we process your personal information. When notifying you, we will tell you what categories of organizations will have access to your personal information, for what purposes your personal information will be used and how you may exercise the rights, we provide you under these Principles and our other policies. If possible, we will provide notice at the point of collection, or if we obtain personal information indirectly, we will generally provide notice via our web sites.

2. Choice – Where required by applicable law, we will seek your knowledge and consent for the collection, use or disclosure of your personal information or for collection, use or disclosure of your personal information for additional purposes not previously notified to you or not apparent from your dealings with us. Consent may be given in a variety of different ways, and where you have given your consent, you may exercise your right to withdraw it.

3. Purpose Specification – We will only use your personal information within the scope of what was notified to you or as may be permitted under applicable law. If for any reason we intend to use your personal information in a way incompatible with that scope, we will notify you so that you can choose that we do not use your data in that way.

4. Security and Confidentiality – We will use industry standard security when protecting your personal information from loss, misuse and unauthorized access, disclosure, alteration and destruction. We will keep confidential any confidential information provided to us. Further, we shall use contractual or other means to provide a comparable level of protection while a third party is processing your information.

5. Data Quality – We will make all efforts to ensure that your personal information is accurate, complete and kept up-to date. Where your personal information is no longer necessary for the purposes collected and notified to you, it will be deleted.

6. Access – We want you to be in control of your personal information and your privacy. Upon request, we will supply you with information about our processing of your personal information and be responsive to your reasonable requests to rectify or delete information held about you.

7. Accountability – We will take all the necessary measures to observe these Principles and our other privacy policies. We are responsible for personal information under our control, and when we process personal information, we shall designate an individual or individuals who are accountable for proper compliance with these Principles.

If you have any further questions about how we process your personal information, or if you would like to exercise any of your rights under our Global Privacy Principles, then please Contact Us.

Marketing Privacy Statement

1. Scope and Aims – This Marketing Privacy Statement (“Statement”) explains how ITTA (“we”, “our” or “us”) collects and uses personal data for marketing purposes and how that information is kept secure.

2. Sources of Marketing Data – The bulk of the personal data we collect and use for marketing purposes relates to individual employees of our clients and other companies with which we have an existing business relationship. We may also obtain contact information from public sources, including content made public at social media websites, to make an initial contact with a relevant individual at a client or other company.

3. Targeted E-mail – Our targeted e-mail messages typically include web beacons, cookies, and similar technologies that allow us to know whether you open, read, or delete the message, and links you may click. When you click a link in a marketing e-mail you receive from us, we will also use a cookie to log what pages you view and what content you download from our websites, even if you are not registered at or signed into our site.Targeted e-mails from us may include additional data privacy information, as required by applicable laws.

4. Customer Relationship Management (CRM) Databases – Like all companies, we use customer relationship management (CRM) database technology to manage and track our marketing efforts. Our CRM databases include personal data belonging to individuals at our client and other companies with whom we already have a business relationship or want to develop one. The personal data used for these purposes includes relevant business information, such as: contact data, publicly available information (e.g. board membership, published articles, press releases, your public posts on social media sites if relevant for business purpose), your responses to targeted e-mail (including web activity following links from our e-mails), website activity of registered users of our website, and other business information included by our professionals based on their personal interactions with you. If you wish to be excluded from our CRM databases, please Contact Us.

5. Combining and Analyzing Personal Data – As described above, we may combine data from publicly available sources, and from our e-mail, website, and personal interactions with you. We combine this data to better understand your needs and the needs of your company, to assess the suitability of our service offerings for your needs, and to perform the other activities described throughout this privacy statement.

6. Your Rights – You can exercise your right to prevent marketing communications to you by checking certain boxes on the forms we use to collect your personal data, or by utilizing opt-out mechanisms in e-mails we send to you. You can also exercise the right to discontinue marketing communications to you, or to have your personal data removed from our customer relationship management (CRM) databases at any time Contacting Us. In such cases, we will retain minimum personal data to note that you opted out in order to avoid contacting you again.

Recruitment Candidate Privacy Statement

1. Scope and Aims – This Privacy Statement (“Statement”) explains how ITTA (“we”, “our” or “us”) collects and uses candidate personal information and how that information is kept secure.

2. Your Information and Privacy – At ITTA, we take privacy very seriously. We do need your information so that we can provide world class recruitment services to you, however protecting your information and respecting your privacy is fundamental to maintaining your trust. Our Privacy Principles can be found here Privacy Principles

3. What type of personal data do we collect about you as part of the recruitment process? – We collect and use different types of personal information about you, depending on your circumstances, your role and the law. This list below is illustrative and non-exhaustive.

Type of Information


Information to contact you at work or home

  • name, address, telephone, and e-mail addresses.

Information about who to contact in a case of emergency (yours or ours)

  • name, address, telephone, e-mail addresses and their relationship to you.

Information to identify you

  • Photographs, passport and/or driving licence details, electronic signatures, national insurance or social security numbers (where applicable).

Information about your suitability to work for us and/or a relevant third party:

  • References, interview notes, work visas, ID information such as passport details and driving licence information, records/results of pre-employment checks, including criminal record checks, credit and fraud checks.

Information about your skills and experience

  • CVs, resumes and/or application forms, references, records of qualifications, skills, training and other compliance requirements.

4. Who collects your personal data? – Your personal data is collected by ITTA for purposes of the recruitment process, where, if successful, you may enter into an employment contract. This ITTA department is a data controller in relation to the personal data that’s collected about you.

5. How is your personal data collected? – We collect personal data from you and from other organisations, as described below.

You provide personal data about yourself and others – This is personal data that you provide to the HR team. You may also provide us with personal data about others, notably your dependents and other family members. This tends to happen for HR administration and management reasons, eg emergency contact details.

We may collect personal data from other organisations – We may obtain information about you from other organisations. For example, we may gather references from your previous employer(s); and, the results of a background check.

6. How do we use your personal data? – We may collect and further process your personal data for various purposes subject to local law and any applicable collective bargaining agreements. Please note, that the list below is not an exhaustive list of the purposes for which we process personal data for recruitment purposes.

Purposes for which we need your personal information:



  • To assess your suitability to work for ITTA;
  • To perform requisition and applicant management activities;
  • To perform precision matching to job vacancies;
  • To conduct screening, assessments and interviews;
  • To maintain a library of correspondence;
  • To make offers and provide contracts of employment;
  • To conduct pre-employment checks, including determining your legal right to work and carrying out criminal record and credit checks where applicable

To operate the relationships with customers and suppliers

  • This may include the disclosure to customers of relevant vetting information (in line with the appropriate requirements of regulated customers), contact details, curriculum vitae information, or photographic images.

Fraud prevention

  • We may check your details with/against fraud prevention databases

7. What are our legal bases for processing your personal data? – Data protection laws may require that we only process your personal data where we have a legal basis for doing so. In compliance with these laws, our processing activities are done on one or more of the following legal bases:

  • The processing is necessary for our compliance with a legal obligation;
  • The processing is necessary for legitimate interests that are pursued by us or by a third party.
  • The processing is necessary for the performance of a contract to which you are party, or in order to take steps at your request prior to you and ITTA.

8. Processing of sensitive personal data – Our processing of sensitive personal data is done on one or more of the following legal bases.

The processing is necessary:

  • For the purposes of carrying out our/your obligations or to exercise our/your specific rights under employment, social security or social protection law, to the extent permissible under applicable laws;
  • To protect your vital interests or the vital interests of another person where you or they, as applicable, are physically or legally incapable of giving consent (for example in a medical emergency),
  • For the establishment, exercise or defence of legal claims.
  • Solely to the extent that our processing of your sensitive personal data cannot be justified by one or more of the legal bases described above, we will obtain your consent to our processing of that personal data. This consent will be obtained from you separately.

Where we have sought your consent to the processing of your sensitive personal data, you may withdraw this consent by contacting the HR recruitment team. Where you have withdrawn your consent but we retain the sensitive personal data, we will only process that data where we have another legal basis on which to do so (for example, where we need to process your personal data in order to carry out our obligations under employment law). You should note that the withdrawal of consent may prevent us from carrying out certain tasks. For example, contacting your next-of-kin in an emergency.

9. Who has access to your personal data? – We may share your personal information between ITTA and use it for the purposes set out in this Privacy Statement. We may need to grant organisations outside of ITTA access to your personal data. We will always take appropriate measures to keep your personal information confidential, secure and protected, including when we need to share it with our trusted partners.

ITTA uses all reasonable means to ensure that third party sources use your personal information only for the purposes for which it was provided and in adherence to the ITTA Privacy Policy.

10. How long do we keep your personal data? – We only hold your personal data for as long as there is a business need or a legal obligation to keep it.

11. Your rights – You have a number of rights in respect of your personal data. We’ve detailed these rights below.

Accessing your personal data – You have the right to request a copy of the personal data that ITTA holds about you.

Keeping your personal data correct and up-to-date – You have a right to request that any inaccuracies in your personal data are corrected. It is important that the personal information we hold about you is kept accurate and up to date. We therefore need you to inform us of any change or update to your personal information.

Deleting and blocking use of personal data – You have the right to request the deletion or blocking of any irrelevant personal data we hold about you, or you may be entitled to object to our continued processing of your personal data.

Where you have been asked to provide your consent to our processing of your personal data, please note that you may withdraw such consent at any time by contacting the HR Recruitment Team. You should note that the withdrawal of consent may prevent us from carrying out certain tasks within the recruitment process.

12. Other rights if you live in France – If you live in France, you also have the right to issue general or specific directives regarding the disposition of your personal data after your death.
If you are an EU Citizen, there are additional rights available (from 25 May 2018)

From 25 May 2018, you also have the following rights:

  • Data portability – You may request that we provide you with the personal data that we hold on file about you and, where technically feasible, to transmit such data to another organisation – there are limitations to this under law
  • Right to restriction of processing – There are certain situations where you can restrict our processing of your personal data
  • Right to withdraw consent – Where we are relying upon your consent to process personal data, you have the right to withdraw such consent at any time.
  • Right to object to processing justified on legitimate interest grounds – Where your personal data is processed because of a legitimate interest purpose, you have the right to object to such processing.
  • Right to be forgotten – You have the right to request that we erase your personal data where:
    • the personal data is no longer necessary for the purposes it was originally collected;
    • our processing of your personal data is based solely upon your consent, and you withdraw your consent;
    • we are relying on the legal basis of legitimate interests to process your personal data (unless we can demonstrate compelling legitimate grounds for our processing of your personal data and those grounds override your interests); or
    • your personal data has been unlawfully processed, or must be erased for compliance with an applicable legal obligation under EU or an EU member state’s law.
  • In addition to the rights stated above, you have the right to lodge a complaint with a supervisory authority.

13. How do we keep your personal data safe? – We have security arrangements in place to guard against unauthorised access, improper use, alteration, destruction or accidental loss of your personal information.
We take appropriate organisational and technical security measures and have rules and procedures in place to ensure that any personal information we hold on computer systems is not accessed by anyone it shouldn’t be.
When we use third party organisations to process information on our behalf we ask them to demonstrate their compliance with our security requirements, and any instructions we may give them and their compliance with relevant data protection legislation throughout the time they work for ITTA. These organisations take their instructions from us, and their obligations regarding what information they process and what they can do with it are agreed in the contracts we have with them.

14. Any questions? – If you have any questions or queries about the way in which we process your personal data please contact either our HR Recruitment Team or legal team by using the Contact Us form.

Cookie Policy

This Privacy and Cookie Policy explains the following:

  • What personal information we collect on this website
  • How we use this information
  • How we store your personal information
  • How we secure your personal information
  • Whether we disclose or share your personal information
  • Your choice regarding the personal information you provide to us
  • Our responsibility for website links
  • How to contact us

1. What personal information we collect on this website – We collect information about how you use our website and the device(s) you use to access our site. This includes collecting unique mobile device ID or the internet protocol (IP) address online identifiers, which are numbers that can uniquely identify a specific computer or other network device on the internet. This information is linked to a cookie ID, which we receive and process.

We also collect information about you if you make use of any of the interactive features within our website that rely on a personalised response, or where you ask us to respond to a query you have, or add your details to one of our alert or subscription services. The information we collect is limited to the details we need to provide the specific service you have asked for.

2. How we use this information – Except where required by law, we only use the personal information you provide for the following purposes:

to deliver the specific information or services you have requested. For example, if you have requested further information on our services or content, or wish to subscribe to our alert service, or submit an enquiry through this site. We will only use the email address you provide to us to respond to that request. Without your express consent, we will not use your contact details for any other purpose.

3. How we store your personal information – We are committed to ensuring your personal information is kept secure and confidential and not kept for longer than is necessary. From time to time we may ask other members of our group, or third party service providers, to help us manage our information technology systems. Some of these systems may be located in countries overseas. We will only transfer your information to a third party service provider or overseas, where we are satisfied that adequate levels of protection are in place to protect the integrity and security of any information being processed and compliance with applicable privacy and data protection laws.

4. How we secure your personal information – We have appropriate security measures in place to prevent unlawful or unauthorised use, access or accidental loss of personal information. We also seek to ensure our service providers do the same.

5. Information Sharing and Disclosure – We do not sell or rent any personally identifiable information about you to any third party. We may disclose personally identifiable information in response to legal process, for example in response to a court order or a subpoena, or in response to a law enforcement agency’s request, or where we believe it is necessary to investigate, prevent or take action regarding illegal activities, and as otherwise required by law. Our agents and contractors may have access to personally identifiable information to help carry out the services they are performing for us.

6. Your choice regarding the personal information you provide to us – General rights

  • If you wish to stop receiving marketing communications from us then please click on the “unsubscribe” link at the bottom of the relevant mailing. If you wish to opt-out completely then please contact us at using the details provided below.
  • If you would like us to delete your information from our records, please contact us using the contact details below and we will respond within a reasonable time. Please note that we may be required to retain certain information by law and/or for our own legitimate business purpose.

Users from the European Economic Area If you are from the European Economic Area, you have rights (with some exceptions and restrictions) to:

  • object to our processing of your personal data, including profiling. You can object at any time and we shall stop processing the information you have objected to, unless we can show compelling legitimate grounds to continue that processing;
  • access your personal data. If you make this kind of request and we hold personal data about you, we are required to provide you with information on it, including a description and copy of the personal data and why we are processing it;
  • request erasure of your personal data in certain circumstances Erasure rights do not apply where the data is processed for historical research purposes or statistical purposes.
  • request correction or updating of the personal data that we hold about you and that is inaccurate;
  • request the restriction of our processing of your personal data in some situations. If you request this, we can continue to store your personal data but are restricted from processing it while the restriction is in place;
  • withdraw your consent to our use of your personal data. When you use our website you may have been asked to consent to the dropping of a cookie. You may withdraw your consent to our processing of your personal data that has been derived from cookies. If you do withdraw consent, that will not affect the lawfulness of what we have done with your personal data before you withdrew consent;

If you exercise the rights above and there is any question about who you are, we may require you to provide information from which we can satisfy ourselves as to your identity.

If you are from the European Economic Area and would like to exercise any of these rights in relation to any information we hold about you via this website please contact us using the contact details provided below. We will consider and respond to your request in accordance with the relevant law.

7. Our responsibility for website links – This Privacy and Cookie Policy is limited to the personal information which we collect and use via this website. We do provide links within this site to other websites, including social media sites such as Facebook, Twitter and LinkedIn. If you follow these links, you should use these sites in conjunction with their applicable user and Privacy and Cookie Policys as their data practices fall outside the scope of this Privacy and Cookie Policy. Further, we can have no responsibility for or control over the information collected by any third party website and we cannot be responsible for the protection and privacy of any information which you may provide on such websites.

8. Updates – This Privacy and Cookie Policy may be updated from time to time to reflect changes in law, best practice or a change in our practices regarding the treatment of personal information. If you do not agree to the changes, please do not continue to use our website.

9. How we deploy “cookies” – Cookies are small packets of information stored by your web browser when you visit certain websites, including our website. Cookies are generally used by websites to improve your user experience by enabling that website to ‘remember’ you, either strictly for the duration of your visit (using a “Session” cookie which is erased when you close your browser) or for repeat visits (using a “Permanent” cookie). We do not use cookies to store any personally identifiable information about you.

10. Our site uses the following types of cookies:

Strictly necessary cookies – We deploy cookies to help us to identify how users navigate to and around our website and to enable some of the features within the site that may be beneficial to you (for example, language preferences, or print page features). This helps us deliver an effective online service to you. These are known as “First Party” cookies.
The strictly necessary cookies are listed below:

Cookie Name



This is an anti-forgery cookie set by web applications built using ASP.NET MVC technologies. It is designed to stop unauthorised posting of content to a website, known as Cross-Site Request Forgery. It holds no information about the user and is destroyed on closing the browser.

Functionality Cookies – These cookies allow our sites to remember choices you make (such as user name, or region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web page which you can customise. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

The functionality cookies are listed below:

Cookie Name



This cookie is used to store language preferences, to serve up content in the stored language.

Performance cookies – We may also use cookies issued by third parties (“Third Party” cookies) to track the websites you visited or search terms you used immediately prior to visiting this site, or to collect information about how visitors use the site. We use Google Analytics for this purpose. Google Analytics uses its own cookies. These cookies don’t collect information that identify a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the site works. You can find out more about Google Analytics cookies here
You can avoid the use of Google Analytics relating to your use of our site by downloading and installing the Browser Plugin available via this link
The performance cookies are listed below:

Cookie Name



This cookie name is associated with Google Universal Analytics. This cookie stores and updates a unique value for each page visited.


This cookie name is associated with the Piwik open source web analytics platform. It is used to help website owners track visitor behaviour and measure site performance. It is a pattern type cookie, where the prefix _pk_id is followed by a short series of numbers and letters, which is believed to be a reference code for the domain setting the cookie.


This cookie name is associated with Google Universal Analytics, according to documentation it is used to throttle the request rate – limiting the collection of data on high traffic sites. It expires after 10 minutes.


This cookie name is associated with the Piwik open source web analytics platform. It is used to help website owners track visitor behaviour and measure site performance. It is a pattern type cookie, where the prefix _pk_ses is followed by a short series of numbers and letters, which is believed to be a reference code for the domain setting the cookie.


This cookie name is asssociated with Google Universal Analytics – which is a significant update to Google’s more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners.


This domain is third party performance cookie. It is controlled by New Relic, which provides a platform for monitoring the performance of web and mobile applications.

Social Media Cookies – These cookies are used when you share information using a social media sharing button or “like” button on our site or you link your account or engage with our content on or through a social networking site such as Facebook, Twitter or Google+. The social network will record that you have done this. This information may be linked to targeting/advertising activities.

The social media cookies are listed below:

Cookie Name


Google DoubleClick

We use these cookies to measure the effectiveness of our online marketing campaigns; to improve reporting on campaign performance; and to avoid showing ads the user has already seen.

Google Analytics

These cookies are used to collect information about how visitors use our website. We use the information to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from and the pages they visited.

11. How to reject cookies – If you don’t want to receive cookies, you can alter your browser settings. The procedure for doing so varies from one browser application to another. If you wish to reject cookies from our site, but wish to accept those from other sites, you may choose the option in your browser settings to receive a notice before a cookie is stored on your device. Please consult the “Help” section of your browser for more information.

12. Contact us – If you have any questions about our approach to privacy or you would like to exercise any of the rights mentioned in this Privacy and Cookie Policy you can contact our legal team.

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Monday to Friday, from 8:30 am to 06:00 pm.

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