Training: ITIL® 4 Foundation

Ref. ITIL4-01

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Duration:

3

days

Exam:

Included

Level:

Fundamental

PDUs:

21 PDUs

Funding:

Eligible

Home > Trainings > Management > IT Service Management > ITIL® 4 Foundation

ITIL® 4 Foundation Training

We train you in the ITIL® 4 organizational approach

This course allows participants to discover the new ITIL® and its comprehensive approach based on the Service Value System (SVS), including its principles, dimensions, and practices (formerly processes and functions) to effectively deliver value to the business. Learn how to master the ITIL® 4 approach to transform IT service management within your organization. Designed by experts, this course provides you with a deep understanding of key concepts, modern practices such as Agile and DevOps, and tools to optimize value creation and digital transformation.

We prepare you for the ITIL® 4 Foundation exam

This ITIL certification training supports and prepares you optimally to succeed in your ITIL® 4 Foundation exam, which is included in this training. This exam certifies your understanding of the various concepts related to this new version.

Participant Profiles

All professionals who need to manage services through the new Service Value System (SVS) proposed be ITIL®
Any people who wish to formalize their experience in service management or to compare it with proposed ITIL® principles, dimensions, and practices
Anyone already using ITIL® and who want to understand the huge add-ons proposed by the new version

Objectives

Understand the key concepts of service management
Understand how ITIL guiding principles can help an organization
Understand the 4 dimensions of service management
Know the purpose and key terms of 18 ITIL® practices
Understand the 7 ITIL® practices

Prerequisites

No prerequisites

Course Content

Module 1: Understanding Key Concepts of Service Management

Some basic definitions
Key concepts of value creation
Key concepts of service relationships

Module 2: Understanding How ITIL® Guiding Principles Help Organizations Adopt and Adapt Service Management

Describe the nature, use, and interactions of service management principles
Explain the use of service management principles

Module 3: Understanding the Four Dimensions of Service Management

Describe the four dimensions of service management

Module 4: Understanding the Nature and Components of the Service Value System (SVS)

Describe the Service Value System

Module 5: Understanding the Activities of the Service Value Chain and Their Interconnections

Describe the nature of the Service Value Chain and understand how it supports value streams

Module 6: Knowing the Purpose and Terms of 18 ITIL® Practices

Recall the nature of certain ITIL® practices
Recall some key definitions

Module 7: Understanding the 7 ITIL® Practices

Explain 7 practices in more detail

Documentation

Official courseware ITIL® 4 Foundation

Exam

This course prepares to the ITIL® 4 Foundation exam included in the course price.

Duration: 1hour
40 multiple-choice questions
Passing score 65%

It also delivers 21 PDUs for PMP® credential holders.

Complementary Courses

Eligible Funding

ITTA is a partner of a continuing education fund dedicated to temporary workers. This fund can subsidize your training, provided that you are subject to the “Service Provision” collective labor agreement (CCT) and meet certain conditions, including having worked at least 88 hours in the past 12 months.

Additional Information

Discover the ITIL® 4 training for effective IT service management

The ITIL® 4 training is designed for all professionals looking to understand and apply best practices in IT service management. By leveraging key concepts such as the Service Value System (SVS) and the Service Value Chain, this training guides you in adopting and adapting ITIL® practices to improve your internal processes and deliver increased value to your customers.

What is ITIL® training?

ITIL® training (Information Technology Infrastructure Library) is a globally recognized framework that outlines best practices for IT service management. It helps organizations align their IT services with business needs by integrating modern methods such as Agility and DevOps. Undertaking ITIL training allows you to acquire the necessary skills to optimize processes, improve service quality, and effectively meet customer requirements.

Why obtain an ITIL® certification?

Obtaining an ITIL® certification is essential to validate your skills in IT service management. It demonstrates your ability to understand and apply ITIL®’s key concepts, thereby strengthening your professional profile. Moreover, the ITIL® Foundation certification is often a requirement in many companies for positions related to IT service management, offering you better career opportunities and increased recognition in the industry.

Understanding the key concepts of service management

For effective IT service management, it is crucial to master fundamental concepts such as value creation and service relationships. These notions are at the heart of the ITIL® approach and help structure interactions between IT services and their users, ensuring quality delivery and continuous service improvement.

The guiding principles of ITIL® for adaptive management

The principles of ITIL® provide a flexible framework that allows organizations to quickly adapt to technological changes and market needs. By following these principles, you can optimize your internal processes and maximize the efficiency of your IT service management while reducing costs and improving customer satisfaction.

The four dimensions of service management

ITIL® 4 introduces a model based on four essential dimensions for balanced service management: organization and people, information and technology, partners and suppliers, and value streams and processes. Understanding these dimensions will help you develop a holistic view of service management, considering all critical aspects that influence the delivery of quality services.

The Service Value System (SVS) and the service value chain

The Service Value System (SVS) of ITIL® provides an integrated framework that describes how all the components and activities of an organization work together to enable value creation. In addition, the Service Value Chain details the activities necessary to respond to customer demand and promote efficient value streams. These tools are essential for any organization looking to align its IT services with its strategic objectives.

Mastering ITIL® practices for optimized performance

The training also covers ITIL® practices, focusing on 18 key practices as well as 7 in-depth practices crucial for effective IT service management. These practices include incident management, change management, and problem management, providing a comprehensive set of tools to manage all aspects of IT services within an organization.

By training in ITIL® 4, you equip yourself with the necessary skills to excel in IT service management. This training not only prepares you for the ITIL® 4 Foundation exam but also gives you the keys to transforming your processes and maximizing the value delivered to your customers. Join our ITIL® training today and gain a decisive advantage in the world of IT service management.