Training: Transform your everyday business processes with agents (MS-4019)

Ref. MS-4019

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Duration:

1

demi-journée

Exam:

Not certifying

Level:

Fundamental

Funding:

Eligible

Home > Trainings > IT Pro > Artificial intelligence > Transform your everyday business processes with agents (MS-4019)

Transform your everyday business processes with agents (MS-4019)

Improve your business processes with artificial intelligence

At a time when productivity is becoming a critical issue, businesses seek effective solutions to automate daily tasks. No-code agents integrated into Microsoft 365 and Office 365 precisely address this need. This course guides you through innovative features of Microsoft 365 Copilot Chat and SharePoint, designed to radically transform your business processes. You will learn how to create, manage, and leverage intelligent agents to streamline your daily operations.

Collaborate more effectively with Microsoft 365

Through this MS-4019 training, you’ll learn to design agents that automate repetitive tasks. These smart tools significantly reduce human errors and greatly boost team performance. They also provide real-time solutions to quickly resolve complex problems faced by your employees.

Participant Profiles

System and network administrator
Advanced Office 365 user
Business solutions developer
IT project manager
Student in IT or digital technologies

Objectives

Understand the fundamental principles of intelligent agents
Create agents using Microsoft Copilot Chat
Set up functional agents in SharePoint
Optimize collaboration using agents
Master the management and maintenance of created agents
Effectively share agents within Microsoft Teams

Prerequisites

Have practical experience with Microsoft 365 services
Understand the fundamentals of knowledge management

Course Content

Module 1 : Get started with agents

Understand what agents are
Identify who can create and use agents
Explore the benefits of using agents
Enhance collaboration using agents
Examine IT governance controls for agents

Module 2 : Build and manage an agent

Examine the tools used to create agents
Explore the components of an agent
Create an agent in Copilot Chat – Part 1
Create an agent in Copilot Chat – Part 2
Create an agent in SharePoint
Test and edit your agents
Manage your agents effectively

Module 3 : Share and use agents

Share an agent with other users
Share an agent in Microsoft Teams
Interact with shared agents

Documentation

Access to Microsoft Learn, Microsoft’s online learning platform, offering interactive resources and educational content to deepen your knowledge and develop your technical skills.

Lab / Exercises

This course provides you with exclusive access to the official Microsoft lab, enabling you to practice your skills in a professional environment.

Complementary Courses

Eligible Funding

ITTA is a partner of a continuing education fund dedicated to temporary workers. This fund can subsidize your training, provided that you are subject to the “Service Provision” collective labor agreement (CCT) and meet certain conditions, including having worked at least 88 hours in the past 12 months.

Additional Information

Intelligent agents to rethink your workplace

Modern businesses continually face the challenge of optimizing business processes without overburdening their teams. Microsoft 365 now provides an innovative response through no-code intelligent agents. These digital assistants require no programming skills and are accessible to all professionals. Whether you’re an administrator, business user, or developer, these tools will significantly simplify your daily tasks.

With the power of artificial intelligence embedded in Microsoft Copilot Chat and SharePoint, you can automate repetitive tasks and simplify complex workflows. By reducing human errors, these agents will increase your efficiency and free up valuable time, allowing you to focus on strategic tasks that deliver high value to your organization.

Business applications accessible without advanced technical skills

One of the major advantages of intelligent agents is their ease of use. In just a few steps, you’ll be able to create personalized scenarios tailored to your company’s specific needs. Microsoft Copilot Chat intuitively guides you through building agents that interact seamlessly with your employees, provide real-time suggestions, or efficiently manage task monitoring. SharePoint, on the other hand, facilitates document integration and structured knowledge management.

Beyond creating agents, this course emphasizes the importance of rigorous management of the tools developed. You’ll learn how to maintain these agents regularly, test them effectively, and manage their access rights to comply with your organization’s security standards. This proactive approach ensures the long-term reliability of your agents.

A collaborative solution at the heart of your organization

Sharing agents with your teams is essential for operational success. Microsoft 365 simplifies this process by allowing smooth sharing through Microsoft Teams or directly within SharePoint. Your teams can instantly access agents relevant to their tasks, enhancing internal cohesion and accelerating decision-making. Communication becomes clearer, objectives better defined, and results more quickly achieved.

Adopting Microsoft 365 agents means fundamentally transforming the way you work. It fosters an organizational culture centered on efficiency, agility, and continuous innovation—three critical assets to remain competitive in your industry.

FAQ

Can intelligent agents adapt to all industries?
Yes, these agents are versatile and adapt to numerous sectors, such as finance, human resources, logistics, and marketing. Their flexibility allows customization to meet specific operational needs.

How long does it typically take to create and deploy an operational agent?
The initial creation may take only a few hours. Complete deployment and necessary adjustments for optimal integration usually range from a few days to a week, depending on scenario complexity.

Can existing agents be easily modified?
Absolutely. Agents created with Microsoft Copilot Chat or SharePoint are highly flexible. You can easily adjust their behavior, add extra functionalities, or modify their scenarios as needed.

What level of security do these agents offer?
Microsoft 365 includes strict security and compliance standards. Built-in tools allow you to finely manage access permissions and precisely control sensitive data usage.

Do these agents require a specific subscription?
They are an integral part of Microsoft 365 solutions, but some advanced functionalities might require specific licenses or subscriptions. It is advisable to verify prerequisites according to your current plan.